1. GENERAL

These terms and conditions apply to the online store www.elaturi.fi. eLaturi Oy, 01800 Nurmijärvi, business ID number 3428179-5, is responsible for the operation.

By using the eLaturi online store, you accept these terms and agree to comply with them.

eLaturi Oy does not guarantee the uninterrupted or error-free operation of the online store, and the service may experience interruptions, e.g. due to equipment maintenance or maintenance procedures. eLaturi Oy is not responsible for damages related to the use of the online store, unless otherwise required by mandatory legislation.

eLaturi Oy has the right to change these terms and conditions by publishing the updated terms on the online store's website. Before placing an order, familiarize yourself with the terms and conditions valid at any given time.

Ordering from the online store requires that you comply with the contract terms of the online store, meet the requirements according to them and provide information about yourself in full and truthfully. You must correct any incorrect information about yourself without delay. Store the customer IDs needed for logging in carefully so that they do not fall into the hands of outsiders. You can only have one ID. eLaturi Oy is not responsible if you do not receive your order, order or delivery confirmation or other documents due to incorrect information.

Your personal information is stored in the customer register maintained by eLaturi Oy. You can read more detailed information about the processing and use of personal data in eLaturi's customer data privacy statement.

INTELLECTUAL PROPERTY RIGHTS OF ELATURI ONLINE STORE

The content of the online store (including images, texts, product information, texts, trademarks, videos, logos and tables) is property protected by copyright and other intangible rights of eLaturi Oy and/or its partners, whose unauthorized use or copying is prohibited. Finnish law applies to disputes concerning intangible rights.

USE OF COOKIES

The eLaturi online store uses cookies (also known as Cookie). A cookie is a small text file stored in the internet browser in connection with an online store transaction, which enables the tracking of visitors to the online store's pages.

The use of cookies generally facilitates online store transactions and, for example, logging into the online store. In addition to this, the use of cookies makes it possible to prepare different composite information about online store customers.

The information collected with the help of cookies is anonymous, but it is possible to associate the information with the personal information obtained from the user and use it to produce targeted advertising. Targeted advertising means, for example, that you may see the products you recently viewed in the eLaturi online store or other related products in advertisements on other websites as well.

The use of cookies is safe and they do not damage users' computers or files. If you wish, you can turn off the use of cookies in your internet browser settings. However, disabling cookies may affect the proper functioning of the online store. We always recommend using cookies in the www.elaturi.fi online store for the best online shopping experience.

The elaturi.fi website uses Google Analytics, which is an analysis tool from Google Inc. Google Analytics uses cookies in the form of a text file to improve the analysis of the use of the elaturi.fi website. Google sends and stores information generated by cookies about your use of the website, including your IP address, to its servers in different countries. Data may be processed in a different country than where you live. The information is used to analyze the user's transactions, to prepare reports on the activities that took place on the site, and to provide services related to the use of the site and the internet.

Google may also transmit data to third parties if required by law or if a third party processes the data on Google's behalf. Your IP address is not combined with other information that Google may have about you. You can refuse the use of cookies by blocking their use in your browser settings. Please note that some features of the pages may not work if cookies are blocked.

By using this website, you agree that Google will process your data as described on this page and in accordance with Google's privacy policy.

How Google uses the collected data »

2. ORDERING FROM THE ONLINE STORE

You can order products either after registering as a customer of the online store or, if you wish, also without registering. When registering and/or ordering, you must provide at least all the information required for the order.

You can familiarize yourself with the products and return the products to the Seller within 14 days of receiving the products.

Before making the payment, you must accept the order and delivery terms of the online store. After that, by pressing the Go to payment button, the order is registered and can no longer be changed in the online store. If you want to cancel or change the order after this, please contact info@elaturi.fi.

We will send you a receipt by e-mail from the order, where you can check the order information. It is a good idea to keep the order receipt for possible future use.

The tax rates applied in product taxation are shown on the invoice.

PAYMENT

Accepted payment methods in the eLaturi online store are online payment, payment card, mobile payment methods and Paypal.

By paying, you accept the Paytrail payment terms .

ORDER RESTRICTIONS

Only persons over the age of 15 can make purchases from the online store. People under the age of 18 can only pay for their purchases online.

THE RIGHT TO REFUSE AN ORDER

If one of the products you ordered is not available, eLaturi will contact you. If necessary, the seller has the right to cancel the transaction. In some cases, the ordered product may be out of stock. When the product is out of stock, the customer will be notified by email. The missing product will be refunded to the customer according to the payment method of the order.

DELIVERY METHODS AND COSTS

The ordered products are delivered to the nearest Post Office of the delivery address. You can also pick up the order from the place agreed with eLatur.

Prices do not include delivery costs unless otherwise stated. Delivery costs are paid when paying for the products in accordance with Posti's valid pricing.

PRODUCT DELIVERY

The estimated delivery time of the products is 1–5 business days. Deviating delivery times are reported in the product information.

eLaturi Oy is not responsible for delays in deliveries that are independent of the operation of the online store. If the delivery is delayed by more than 7 business days from the time of payment of the order, please contact us via the website.

3. RETURN

You have 14 days to return the product after receiving it. The cost of the return is postage. Postage is charged directly from the amount to be returned.

The returned product must be in its original condition and in its original packaging. All labels and price tags must also be in place. Make sure you return all parts, including any packaging materials. According to the law, the buyer is responsible for the reduction in value if he has put the product into use.

Products to be returned must be packed carefully.

The customer is obliged to present a proof of purchase, receipt or other proof of the place and time of purchase when returning or complaining about a product defect. eLaturi Oy reserves the right to collect the costs caused by the search for the receipt from the buyer.

Complaints and returns are processed only in writing. The return can be made via the return form. When returning via the form, the return must be mailed with a return label provided by the Seller within 7 days of accepting the return. The customer can request additional time by contacting info@elaturi.fi, in which case additional time is granted for a maximum of 7 days. If the goods are not mailed within this time, the right to return expires.

You can also submit a free-form complaint by email to info@elaturi.fi.

RETURN OF THE PAYMENT

eLaturi Oy will return your payment within 14 days after receiving the return notification, provided that the return has been received, or you have proven that you have sent the products back. The return is made with the payment method you used when placing the order.

CUSTOMER COMMUNICATION

eLaturi sends both marketing messages and customer service messages to its registered customers by e-mail and mobile phone. Electronic direct marketing is only sent to customers who have expressly approved it in advance. Customer service messages are related to the customer's order and delivery from the eLaturi online store. Electronic messages related to customer service and orders are sent even if you have not specifically allowed electronic direct marketing. By accepting the contract terms of the online store and ordering from the online store, you agree to the sending of customer service messages.

OTHER TERMS

Finnish law applies to these contract terms and possible disputes between the customer and eLaturi Oy.

SITUATIONS OF DISAGREEMENT

The seller is responsible for possible errors in the products in accordance with Finnish law. In cases of disagreement, you can refer the matter to the Consumer Disputes Board. Before taking the matter to the Consumer Disputes Board, we recommend contacting consumer advice.

Attorney fees will not be reimbursed, because the Consumer Advice and Consumer Disputes Board offers free help in resolving disputes.

CLEAR PRICE ERRORS

The seller of the product reserves the right to cancel the order when there is a clear and essential price error. This refers to a possible pricing error of the product in the online store in such a way that the price of the product deviates so significantly and clearly from the usual price level of the product that the average consumer would be considered to have understood the error in question. A clear price error would be considered, for example, if the price of the product is 0.00 euros or there is no price at all, or if the price of a product worth hundreds of euros is presented at such a low price that it can be considered incorrect according to general perception.

OBSTACLE MAJOR

eLaturi Oy is not responsible for delays or damages caused by an obstacle beyond the control, which could not reasonably have been foreseen or the consequences of which could not have been avoided. A force majeure is considered e.g. industrial action measures, staff falling ill, import and export bans, disruptions in general telecommunication connections, power outages and disruptions in the flow of mail or road traffic. If the force majeure continues for more than a month, both the seller of the product and the customer have the right to terminate the transaction without damages or delay penalties.